Civil Service Customer Service Award Scheme 2003-04 "Outstanding
Customer Service Award"
To promote a quality service and customer-focused culture in the
civil service, Civil Service Bureau (CSB) has been organizing an
annual Customer Service Award Scheme since 1999 to give recognition
to departments and teams which provide outstanding customer service.
Under the Award Scheme, an Outstanding Customer Service Award was
presented to departments for driving customer service improvement.
The award was also be given out to teams of officers in recognition
of their efforts in providing outstanding customer service in the
areas of hotline, counter, front-line, e-service and internal support
services. Winners were selected on the basis of customer satisfaction,
customer service culture and cost effectiveness.
Hongkong Post strives to provide the best service to all our customers,
both internally and externally. We are proud to be the winners of
the following awards for the year 2003-04:
| Department Award : |
Champion |
Hongkong Post |
| Team Award : |
| E-Service : |
Champion |
Hongkong Post - Internet Service Team |
| Counter Service : |
First Runner-up |
Hongkong Post - Tsim Sha Tsui Post Office |
| Front-line Service : |
Merit Award |
Hongkong Post - Ma On Shan Delivery Office |
| Internal Support Service : |
Merit Award |
Hongkong Post - Financial Advisory and Management Team |
|
